Terms of Service

Last Updated: November 2, 2026

OVERVIEW

Welcome to Lurvenqo!

This website, located at https://lurvenqo.com, is operated by Haikou Muyumeng Trading Co., Ltd., a legally registered company in the People's Republic of China.

Throughout this website and these Terms of Service, the terms "Lurvenqo," "we," "us," and "our" refer to Haikou Muyumeng Trading Co., Ltd., operating under the Lurvenqo brand.

Haikou Muyumeng Trading Co., Ltd. is the legal business entity responsible for operating the Lurvenqo online store and managing its commercial transactions, customer communications, order fulfillment, and after-sales services.

By accessing our website, purchasing our products, or using our services, you agree to these Terms of Service, subject to applicable law.

Please read these Terms carefully before using our website.

1. GENERAL CONDITIONS

By using our website, you confirm that you have the legal capacity to enter into a binding agreement under applicable law or that you are using the website with appropriate parental or guardian authorization.

You agree not to use our website or products for unlawful or unauthorized purposes.

You must not:

Violate applicable laws or regulations.
Engage in fraudulent transactions.
Upload or transmit malicious code.
Attempt unauthorized access to our systems.
Interfere with website security or functionality.
Infringe the intellectual property rights of others.

We may restrict access to our website where reasonably necessary to prevent unlawful activity, fraud, or security threats.

2. BUSINESS IDENTITY & CONTRACTING ENTITY

Lurvenqo is an online retail brand operated by Haikou Muyumeng Trading Co., Ltd.

All purchases made through the Lurvenqo website are transactions with Haikou Muyumeng Trading Co., Ltd., unless another contracting entity is expressly disclosed before purchase.

Legal Business Name: Haikou Muyumeng Trading Co., Ltd.

Registered Company Name (Chinese): 海口市沐裕盟商贸有限责任公司

Date of Establishment: April 23, 2024

Country of Registration: China

Registered Business Address:

Room 706, Unit 2, Building 2, Peninsula Garden, No. 1 Guanzhong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Operating Brand: Lurvenqo

Customer Service Email: info@lurvenqo.com

Website: https://lurvenqo.com

3. PRODUCTS & PRODUCT INFORMATION

We strive to provide accurate product descriptions, images, specifications, and pricing information.

Product colors, appearances, and packaging may vary slightly due to screen settings, manufacturing variations, or product updates.

We make reasonable efforts to ensure that product information is accurate and not misleading.

Product availability may change without prior notice.

If a product becomes unavailable after an order is placed, we will notify the customer and provide an appropriate resolution, including a refund where required.

Nothing in these Terms limits statutory rights relating to defective, damaged, incorrectly described, or misrepresented products.

4. PRICING & PAYMENT

Product prices are displayed on our website in the currency indicated during shopping and checkout.

Unless otherwise stated, prices are displayed in United States Dollars (USD).

We aim to provide accurate and transparent pricing.

The final order amount, including applicable taxes, shipping charges, and other disclosed fees, will be presented before payment confirmation.

We accept payment methods displayed at checkout, subject to availability.

Payments are processed through authorized payment service providers.

We reserve the right to correct pricing errors. If a material pricing error affects an order that has already been placed, we will contact the customer and provide an opportunity to accept the corrected price or receive an appropriate refund.

For additional information, please refer to our Payment Policy.

5. ORDER PLACEMENT & CONFIRMATION

When placing an order, customers are responsible for providing accurate and complete billing, shipping, and contact information.

After an order is successfully submitted, an order confirmation will generally be sent to the email address provided during checkout.

An order constitutes a binding transaction in accordance with applicable contract and consumer protection laws.

We may conduct reasonable payment verification and fraud prevention checks before fulfillment.

If an order cannot be fulfilled because of product unavailability, payment issues, suspected fraud, or legal restrictions, we will notify the customer where appropriate and arrange any refund required by applicable law.

We will not use these Terms to deny the formation of a contract solely because payment has already been made.

6. ORDER PROCESSING TIME

Orders are generally processed within 1–2 business days after successful payment confirmation.

Order processing includes verification, product preparation, packaging, and shipment arrangements.

Processing time excludes weekends and public holidays.

Order processing time is separate from shipping transit time.

If a significant delay occurs, we will make reasonable efforts to inform the affected customer.

7. SHIPPING & DELIVERY

Lurvenqo offers international shipping to supported destinations worldwide.

Delivery availability may be affected by carrier coverage, import regulations, local restrictions, or other logistical limitations.

Our estimated shipping transit times are:

Standard Shipping: 10–15 business days

Express Shipping: 5–8 business days

These estimates exclude order processing time.

Estimated Total Delivery Time Including Processing:

Standard Shipping: 11–17 business days
Express Shipping: 6–10 business days

Delivery estimates are not guaranteed dates and may vary due to customs clearance, carrier disruptions, weather, holidays, or other circumstances beyond our reasonable control.

Free Shipping

Orders with an eligible merchandise subtotal of US$39 or more qualify for free standard shipping.

Orders below US$39 may incur shipping charges displayed at checkout.

Express shipping, where available, may involve additional charges disclosed before payment.

Customers are responsible for applicable customs duties and import taxes unless otherwise stated at checkout or required by law.

Please review our Shipping Policy for further information.

8. ORDER CANCELLATION

Customers may request an order cancellation within 24 hours after placing an order, provided the order has not already been shipped.

To request a cancellation, please contact:

Email: info@lurvenqo.com

Please include your order number and cancellation request.

Cancellation approval depends on the actual fulfillment status of the order.

If cancellation is approved, any collected payment will be refunded to the original payment method.

If the order has already been dispatched, customers may request a return according to our Return & Exchange Policy.

Any mandatory cancellation rights under applicable law remain unaffected.

9. RETURNS, EXCHANGES & REFUNDS

We offer a 30-day return policy for eligible products.

Customers may request a return or exchange within 30 calendar days after receiving their order.

Eligible returned items should generally be in their original condition and include applicable accessories and packaging, subject to statutory consumer rights.

Approved returns should be shipped within 14 calendar days after return authorization.

Return Shipping Costs

If a product is defective, damaged, or incorrectly supplied, Lurvenqo will cover reasonable return shipping costs when a return is necessary.

For change-of-mind returns or returns caused by an incorrect customer selection, customers are generally responsible for return shipping costs unless otherwise required by law.

Refund Processing

We aim to inspect returned products within 5 business days after receipt.

Approved refunds are processed to the original payment method, generally within 5 business days after the applicable refund approval conditions have been met.

Financial institutions and payment providers may require an additional 5–10 business days to post the refund.

Return Address

Haikou Muyumeng Trading Co., Ltd.

Room 706, Unit 2, Building 2, Peninsula Garden, No. 1 Guanzhong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Customers must contact our customer service team for return authorization and shipping instructions before sending returned products.

For complete return conditions, exclusions, exchanges, and refunds, please refer to our Return & Exchange Policy.

10. CUSTOMER ACCOUNTS

Customers who create an account are responsible for maintaining the confidentiality of their account credentials.

You agree to provide accurate account information and update it when necessary.

Please notify us promptly if you suspect unauthorized use of your account.

We may suspend access where reasonably necessary to address fraud, unlawful activity, or security concerns.

11. INTELLECTUAL PROPERTY RIGHTS

Original website content owned by Lurvenqo or Haikou Muyumeng Trading Co., Ltd., including eligible text, graphics, branding, and creative materials, is protected by applicable intellectual property laws.

Third-party trademarks, product images, and other protected content remain the property of their respective owners.

Customers may not reproduce, distribute, or commercially exploit protected website content without appropriate authorization, except where permitted by law.

For additional information or intellectual property complaints, please refer to our Intellectual Property Rights Policy or contact info@lurvenqo.com.

12. PRIVACY & PERSONAL INFORMATION

We respect customer privacy and process personal information in accordance with our Privacy Policy and applicable data protection laws.

Personal information may be collected and processed for purposes including:

Order processing and fulfillment
Payment processing
Shipping and delivery
Customer service
Fraud prevention
Website operations
Legally permitted marketing and analytics

Our website uses SHOPLINE e-commerce technology and may rely on payment, logistics, analytics, and other service providers.

For information about personal data collection, processing, retention, sharing, international transfers, and customer privacy rights, please review our Privacy Policy.

13. THIRD-PARTY SERVICES

Our website may use third-party services, including payment gateways, shipping providers, website infrastructure, and customer support tools.

These services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services outside our control, except to the extent responsibility cannot be excluded under applicable law.

Use of third-party services does not remove our obligations to customers under applicable consumer protection laws.

14. ACCURACY OF INFORMATION

We strive to maintain accurate and up-to-date information throughout our website.

However, occasional typographical errors, inaccuracies, or omissions may occur.

We may correct errors involving product descriptions, availability, prices, or website content.

Where corrections materially affect a customer's existing order, we will provide appropriate notice and remedies in accordance with applicable law.

15. PROHIBITED ACTIVITIES

Customers and website visitors agree not to:

Engage in unlawful or fraudulent activities.
Submit false or misleading information.
Infringe intellectual property rights.
Attempt to compromise website security.
Distribute malicious software.
Interfere with website functionality.
Misuse customer accounts or payment systems.

We may take reasonable action to prevent or address prohibited conduct.

16. DISCLAIMERS

We aim to provide accurate product information, reliable customer support, and reasonable website availability.

However, occasional technical interruptions, shipping delays, or other operational issues may occur.

To the extent permitted by applicable law, we do not guarantee that the website will operate without interruption or technical errors.

Product-specific warranties and consumer protections remain applicable where required by law.

Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, or other liabilities that cannot legally be excluded.

17. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Haikou Muyumeng Trading Co., Ltd. shall not be liable for indirect or consequential losses arising solely from circumstances for which liability may lawfully be excluded.

This limitation does not apply to liability that cannot be excluded or restricted under applicable law.

Nothing in these Terms limits mandatory consumer rights, statutory product remedies, or legally protected refund rights.

18. INDEMNIFICATION

To the extent permitted by applicable law, users may be responsible for losses resulting from their unlawful use of the website, infringement of third-party rights, or intentional violation of these Terms.

This provision does not impose liability on customers for circumstances beyond their legal responsibility or waive mandatory consumer protections.

19. GOVERNING LAW & DISPUTE RESOLUTION

These Terms of Service concern an online retail business operated by Haikou Muyumeng Trading Co., Ltd., a company registered in the People's Republic of China.

Subject to applicable conflict-of-law rules and mandatory consumer protection laws, these Terms shall be governed by the laws of the People's Republic of China.

For customers located in the United States or other jurisdictions, mandatory consumer protection laws of the customer's place of residence may apply where required by applicable law.

Nothing in these Terms is intended to remove or restrict rights that consumers cannot lawfully waive.

If a dispute arises concerning a purchase or use of our website, customers are encouraged to contact us first at info@lurvenqo.com to seek an appropriate resolution.

If a dispute cannot be resolved informally, it may be referred to a court or other competent authority with jurisdiction under applicable law.

These Terms do not impose a mandatory arbitration requirement or an exclusive foreign court jurisdiction on consumers.

20. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be limited or severed to the extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

21. CHANGES TO TERMS OF SERVICE

We may update these Terms of Service periodically to reflect changes in our services, business operations, or applicable legal requirements.

Updates will be published on this page with a revised "Last Updated" date.

Material changes will be communicated where required by law.

Changes will not retroactively remove mandatory rights or alter existing contractual obligations where prohibited by applicable law.

22. ENTIRE AGREEMENT

These Terms of Service, together with the applicable policies referenced on our website, describe the terms governing use of the Lurvenqo online store.

Related policies include:

Privacy Policy
Shipping Policy
Return & Exchange Policy
Payment Policy
Intellectual Property Rights Policy

In the event of an inconsistency, applicable mandatory law will prevail. Specific terms disclosed to and agreed upon by the customer for a particular purchase will apply to that transaction where legally appropriate.

23. CONTACT INFORMATION

If you have questions about these Terms of Service, your order, or your consumer rights, please contact us.

Brand Name: Lurvenqo

Legal Business Entity: Haikou Muyumeng Trading Co., Ltd.

Customer Service & After-Sales Email: info@lurvenqo.com

Website: https://lurvenqo.com

24. REGISTERED COMPANY INFORMATION

Registered Company Name: Haikou Muyumeng Trading Co., Ltd.

Registered Company Name (Chinese): 海口市沐裕盟商贸有限责任公司

Operating Brand: Lurvenqo

Date of Establishment: April 23, 2024

Country of Registration: People's Republic of China

Registered Business Address:

Room 706, Unit 2, Building 2, Peninsula Garden, No. 1 Guanzhong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Customer Service & After-Sales Email: info@lurvenqo.com

COMPANY INFORMATION & CUSTOMER SUPPORT

Brand: Lurvenqo

Operated by: Haikou Muyumeng Trading Co., Ltd.

Registered Country: China

Registered Business Address: Room 706, Unit 2, Building 2, Peninsula Garden, No. 1 Guanzhong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Customer Service & After-Sales Support: info@lurvenqo.com