Shipping Policy

Last Updated: November 2, 2026

Welcome to Lurvenqo!

At Lurvenqo, we are committed to providing a convenient and transparent shopping experience. Please review the following shipping information before placing your order.

1. Shipping Destinations

Lurvenqo offers international shipping to customers worldwide.

We aim to serve customers in the United States and other international markets.

However, delivery availability may vary depending on local shipping restrictions, carrier coverage, customs regulations, and destination-specific requirements.

If we are unable to ship to your location, we will notify you and arrange a refund for any payment collected for the affected order.

2. Shipping Rates & Free Shipping

We offer free standard shipping on qualifying orders.

Free Standard Shipping:

Orders totaling US$39.00 or more qualify for free standard shipping.
Orders below US$39.00 are subject to shipping charges displayed at checkout.
Free shipping eligibility is calculated based on the merchandise subtotal after discounts and before shipping charges and applicable taxes.

Express Shipping:

Express shipping may be available for an additional fee, depending on the delivery destination and selected products.

Any applicable express shipping charges will be displayed at checkout before payment.

All shipping costs are presented during checkout so customers can review the total cost before completing their purchase.

3. Order Processing Time

Orders are processed after successful payment confirmation.

Our target order processing time is 1–2 business days, excluding weekends and public holidays.

Processing includes order verification, product preparation, packaging, and shipment arrangements.

Orders placed during weekends, public holidays, or periods of high order volume may require additional processing time.

Customers will be notified if a significant processing delay affects their order.

Please Note: Order processing time is separate from shipping transit time.

4. Estimated Shipping & Delivery Times

We offer the following shipping options:

Standard Shipping

Estimated transit time: 10–15 business days

Express Shipping

Estimated transit time: 5–8 business days

The estimated delivery periods above refer to shipping transit time after the order has been processed and dispatched.

Estimated Total Delivery Time (Including Processing):

Standard Shipping: Approximately 11–17 business days
Express Shipping: Approximately 6–10 business days

These estimates apply under normal shipping conditions and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination country, customs clearance, carrier operations, weather conditions, and other circumstances beyond our reasonable control.

Business days generally exclude Saturdays, Sundays, and public holidays.

5. Order Confirmation & Tracking

After placing an order, customers will receive an order confirmation email at the email address provided during checkout.

Once the order has been shipped, tracking information will be provided when available.

Tracking updates may take some time to appear after the package has been handed over to the shipping carrier.

Customers can contact our support team if they require assistance with shipment tracking.

6. Customs Duties & Import Taxes

For international orders, customs duties, import taxes, or other government-imposed charges may apply depending on the destination country.

Unless otherwise clearly stated at checkout, these charges are not included in the product price or shipping fees.

Customers are responsible for any applicable import duties and taxes imposed by their destination country.

We recommend reviewing local import requirements before placing an international order.

7. Shipping Delays

Although we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to:

Customs inspections or clearance procedures
Severe weather or natural disasters
Carrier disruptions or logistical restrictions
Public holidays and peak shopping periods
Incorrect or incomplete delivery information
Other circumstances beyond our reasonable control

If your shipment is significantly delayed, please contact us at info@lurvenqo.com.

We will review the shipment status and assist with appropriate next steps.

If an order cannot be fulfilled or delivered, we will assess the situation and provide an appropriate resolution, including a refund when required by applicable law.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please verify your recipient name, street address, apartment or unit number, city, postal code, country, and contact details.

If you notice an error in your shipping information, please contact us as soon as possible at info@lurvenqo.com.

We will attempt to update the details before shipment, but address changes cannot be guaranteed once an order has been dispatched.

Additional shipping costs resulting from an incorrect address may be charged when the error was caused by information provided by the customer, subject to applicable law.

9. Order Cancellation

Customers may request order cancellation by contacting our customer service team at info@lurvenqo.com.

Cancellation requests should be submitted as soon as possible, preferably within 24 hours after placing the order.

Orders that have not yet been shipped may be eligible for cancellation.

If an order has already been shipped, cancellation may no longer be possible. In such cases, customers may request a return in accordance with our Refund & Return Policy.

Approved cancellations will be refunded to the original payment method.

Cancellation requests are subject to the actual order fulfillment status and applicable consumer protection laws.

10. Lost, Damaged, or Missing Packages

If your package is lost, arrives damaged, or shows as delivered but cannot be located, please contact us at info@lurvenqo.com.

Please provide your order number and relevant details, including photographs if the package or product is damaged.

We will investigate the issue with the shipping carrier and determine an appropriate solution.

Depending on the circumstances, available remedies may include replacement, reshipment, or refund.

Nothing in this policy limits any statutory consumer rights that may apply to your purchase.

11. Returns & Refunds

For information about return eligibility, refund timeframes, return shipping costs, damaged products, and order-related disputes, please refer to our Refund & Return Policy.

Please contact our customer service team before sending products back.

Our registered business address is not automatically a designated return warehouse. Return instructions and the applicable return address will be provided by customer service.

12. Contact Us

If you have questions about shipping, delivery, order tracking, or after-sales service, please contact us.

Brand Name: Lurvenqo

Customer Service Email: info@lurvenqo.com

Website: https://lurvenqo.com

13. Company Information

Legal Business Name: Haikou Muyumeng Trading Co., Ltd.

Registered Company Name (Chinese): 海口市沐裕盟商贸有限责任公司

Operating Brand: Lurvenqo

Country of Registration: China

Registered Business Address:

Room 706, Unit 2, Building 2, Peninsula Garden, No. 1 Guanzhong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Customer Service & After-Sales Email: info@lurvenqo.com

Company Information & Customer Support

Brand: Lurvenqo

Operated by: Haikou Muyumeng Trading Co., Ltd.

Registered Country: China

Customer Service & After-Sales Support: info@lurvenqo.com