Payment Policy

Last Updated: November 2, 2026

Welcome to Lurvenqo!

At Lurvenqo, we are committed to providing customers with a secure, transparent, and convenient online shopping experience. This Payment Policy explains how payments are processed, which payment methods may be available, and how we handle payment-related inquiries.

Please review this policy before placing an order.

1. Accepted Payment Methods

Lurvenqo accepts payments through the secure payment options displayed at checkout.

Depending on your location and the availability of our payment service providers, supported methods may include:

Visa
Mastercard
American Express
Discover
PayPal
Other payment methods expressly displayed during checkout

The payment methods available for your order will be shown on the checkout page.

Not all payment methods are available in every country or for every transaction.

2. Payment Security

We take payment security and customer privacy seriously.

Payments are processed through third-party payment service providers using appropriate security measures.

Sensitive payment information is transmitted through secure payment processing systems.

Lurvenqo does not require customers to provide payment card details by email.

Customers should complete payments only through the official checkout process on our website.

For more information about the collection and processing of personal information, please refer to our Privacy Policy.

3. Currency & Payment Processing

Product prices are displayed in the currency indicated on our website.

Unless otherwise stated at checkout, prices are displayed in United States Dollars (USD).

The final payment amount, including applicable shipping charges, taxes, and other disclosed fees, will be displayed before customers confirm their orders.

If your payment account uses a different currency, your bank or payment provider may apply currency conversion rates or additional transaction fees.

Such fees are determined by the relevant financial institution or payment provider and are not controlled by Lurvenqo.

4. Payment Authorization

By placing an order, you authorize the applicable payment service provider to process the payment for your purchase.

Payment must be successfully authorized before an order can proceed to fulfillment.

Orders may be subject to payment verification or fraud prevention checks.

If a transaction cannot be authorized or verified, the order may be delayed or canceled.

Customers will be notified when additional action is required.

5. Order Confirmation

After a successful checkout, customers will receive an order confirmation email at the email address provided during purchase.

The confirmation generally includes:

Order number
Purchased products
Order total
Shipping information
Payment information or payment status

Please review your order confirmation carefully.

If you notice an error or do not receive a confirmation email, please contact info@lurvenqo.com.

An order confirmation does not guarantee shipment if payment verification, product availability, or other fulfillment requirements cannot be completed.

6. Payment Failures & Declined Transactions

Payments may occasionally fail or be declined for reasons including:

Insufficient available funds
Incorrect card or billing information
Expired payment cards
Bank security restrictions
Payment authorization failures
Temporary payment processing issues

If your payment is declined, please verify your payment details or contact your bank or payment provider.

You may also try another payment method available at checkout.

If the issue continues, please contact our customer support team.

7. Pricing, Taxes & Additional Charges

We aim to provide accurate and transparent product pricing.

The total amount payable will be displayed during checkout before the order is submitted.

Applicable shipping charges and taxes will be disclosed as part of the checkout process.

Shipping Information:

Free standard shipping is available for eligible orders of US$39 or more.
Orders below US$39 may incur shipping charges displayed at checkout.
Express shipping, where available, may involve additional charges.

International customers may also be responsible for customs duties, import taxes, or other government-imposed charges, unless otherwise stated during checkout.

For further details, please refer to our Shipping Policy.

8. Refunds & Payment Reversals

Approved refunds are generally issued to the original payment method used for the purchase.

We aim to process eligible refunds within 5 business days after the applicable refund approval conditions have been met.

For approved returns requiring inspection, this generally follows receipt and approval of the returned item.

Once a refund has been issued, it typically takes an additional 5–10 business days for the funds to appear in the customer's account, depending on the payment provider or financial institution.

Actual processing times may vary.

Refund eligibility, return conditions, and applicable return shipping charges are explained in our Return & Exchange Policy.

This policy does not limit any mandatory refund rights under applicable consumer protection laws.

9. Order Cancellation & Payment Refunds

Customers may request an order cancellation within 24 hours of placing an order, provided the order has not already been shipped.

To request a cancellation, please contact:

Email: info@lurvenqo.com

Please include your order number and the reason for cancellation.

If the cancellation is approved, any payment already collected will be refunded to the original payment method.

If the order has already been shipped, customers may request a return in accordance with our Return & Exchange Policy.

10. Payment Disputes & Unauthorized Transactions

If you believe a payment has been processed incorrectly or you notice an unauthorized transaction, please contact our customer service team promptly.

Customer Support Email: info@lurvenqo.com

We will review the available transaction information and assist with resolving legitimate payment concerns.

You may also contact your bank or payment provider directly regarding unauthorized transactions or payment disputes.

Nothing in this policy restricts your legal rights to dispute unauthorized or incorrect charges.

11. Fraud Prevention

To help protect our customers and business, transactions may be reviewed for suspected fraud or unauthorized activity.

We reserve the right to request reasonable verification, temporarily hold order processing, or cancel orders when payment authorization cannot be confirmed, subject to applicable law.

If an order is canceled after payment has been collected, an appropriate refund will be arranged.

12. Payment Policy Updates

Lurvenqo may update this Payment Policy to reflect changes in payment procedures, service providers, or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

Changes will not retroactively remove statutory rights applicable to completed purchases.

13. Contact Us

If you have any questions about payments, billing, refunds, or order-related transactions, please contact us.

Brand Name: Lurvenqo

Customer Service & After-Sales Email: info@lurvenqo.com

Website: https://lurvenqo.com

14. Company Information

Lurvenqo is an online retail brand operated by Haikou Muyumeng Trading Co., Ltd., a company registered in China.

Legal Business Name: Haikou Muyumeng Trading Co., Ltd.

Registered Company Name (Chinese): 海口市沐裕盟商贸有限责任公司

Date of Establishment: April 23, 2024

Country of Registration: China

Registered Business Address:

Room 706, Unit 2, Building 2, Peninsula Garden, No. 1 Guanzhong Road, Jinmao Subdistrict, Longhua District, Haikou City, Hainan Province, China

Customer Service & After-Sales Email: info@lurvenqo.com

Company Information & Customer Support

Brand: Lurvenqo

Operated by: Haikou Muyumeng Trading Co., Ltd.

Registered Country: China

Customer Service & After-Sales Support: info@lurvenqo.com